Functional Expertise
- Technology
- Data Analysis
- Consulting
Education
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Gargi College, University of Delhi
B.Sc (Bachelor of Science) - Physical Science
Certifications
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PSPO - Professional Scrum Product Owner
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SAS Certified Base Programmer
ITIL v3 Foundation
Recognitions
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Awarded Director’s Award in Amex for establishing robust governance and technical expertise
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Project team received VP Team award in American Express for leading the feedback loop analysis
Tanya Gogia
Extensive experience in Business Analysis, IT Consulting and Agile Project Management in Big Data technologies across BFSI, Telecom industries. Led strategic initiatives for Business Enrichment and Data Analysis. Consistently creating value for customers by delivering solutions for complex business scenarios. Strong analytical abilities and excellent Stakeholder Management.
Work Experience | 11 years
Process Manager/Business Analyst
American Express
Gurgaon
Process Manager/Business AnalystAmerican Express
Gurgaon
- Led Digital initiatives for a critical enterprise-wide tool creating a 360-degree view of consumers and institutions using Big Data
- Spearheaded the data enrichment initiatives by defining and tracking the KPIs to enhance the quality of the demographic data for ~6M accounts
- Reduced the L2 incident escalations by 50% by implementing improvements in ServiceNow incident assignment process
IT Analyst
Tata Consultancy Services Ltd
Gurgaon
IT Analyst
Tata Consultancy Services Ltd
Gurgaon
- Led a global application maintenance team, using Big Data platform for the third largest UK banking client
- Optimized Big Data job processes by mapping upstream balance and transactional systems into a schema-agnostic repository on Hortonworks platform
- Synergized the Tech and business operations teams to implement the application maintenance framework, reducing overall incident timelines by 5%
ETL SAS Base Developer
Tata Consultancy Services Ltd
Gurgaon
ETL SAS Base Developer
Tata Consultancy Services Ltd
Gurgaon
- Improved the data quality & designed business visualizations using SAS ETL by consolidating customer usage data from sources such as Google Analytics
- Enhanced customer experience by using SAS Visual Analytics for reporting, achieving 20% reduction in data refresh time
