Suraj Sundar

... Functional Expertise

  • Operations
  • Sales & Marketing

... Education

  • SRM University

    B.Tech (Bachelor of Technology) - Mechanical Engineering

... Certifications

  • Certified Scrum Product Owner

... Recognitions

  • Active contributor in the best performing branch in top-line sales at Godrej in Kolkata.

  • Active member of Kolkata Branch at Godrej for achieving Rank#1 in DSO Category Pan India.

Suraj Sundar

Suraj Sundar

Competent in managing day to day service operations in collaboration with multiple stakeholders. Hands on experience in sales of appliances, annual maintenance contracts, accessories, and spare parts with an annual revenue of 3+ crores INR. Proficient in auditing of service centers and ensuring branch profit. Conducted various training programs for on-field engineers both on and off the field.


... Work Experience | 8 years

...Deputy Manager- Customer Service
...Godrej and Boyce Manufacturing Company Ltd.
Kolkata

  • Ensure overall customer open days pending calls less than 1 days with a satisfaction score of >90%.
  • 100% achievement of revenue target through sales of FG, AMC, Accessories, and Spare Parts. Shortfalls to be compensated by quarter end.
  • Maintain MSL of spare parts at service centers through continuous replenishment of warranty and AMC claims.

... Assistant Manager- Customer Service
... Panasonic India Private Ltd.
Kolkata

  • Ensure a TAT of 75% Installations and 65% repair calls within 24 Hours of call booking.
  • DSO must be zero at all times and revenue achievement through sales of accessories and AMC to be 100% Every month.
  • Ensure dealer stock complaint zero. Letter of Satisfaction to be collected from dealer by 15th of every month.

... Senior Executive- Customer Service
... IFB Industries Ltd.
Bangalore & Kolkata

  • Drive Franchisee to achieve 100% customer satisfaction through NPS score and ensure data is provided to franchise to drive AMC and business.
  • Support franchise technicians to resolve major complaints and also upskill technicians at a regular interval of 6 months.
  • Ensure a revenue of Rs.1000/call is achieved through sale of accessories and spare consumption of less than Rs.100/call.

Our Industry Partners

  • ACCENTURE
  • Adidas
  • ADITYA BIRLA GROUP
  • AMAZON
  • AXIS BANK
  • BAIN & COMPANY
  • BIG BASKET
  • BNY MELLON
  • Boeing
  • BOSCH
  • CITIBANK
  • CRISIL
  • DELHIVERY
  • Delhivery
  • Elastic Run
  • Fareportal
  • FLIPKART
  • GENPACT
  • GOLDMAN
  • GOOGLE
  • GROFERS
  • HDFC
  • HighRadius
  • HUNGERBOX
  • IBM
  • IDEA
  • IDFC
  • INFOSYS
  • SHEL
  • Upgrad
  • VMWare
  • Zinnov
  • ...
  • ADDRESS