Sudhanshu Gupta

... Functional Expertise

  • Technology
  • Consulting
  • Data Analysis

... Education

  • Guru Gobind Singh Indraprastha University

    B.Tech (Bachelor of Technology) - Electronics and Communication

... Certifications

  • Professional Scrum Product Owner I (PSPO-I)

  • Microsoft Dynamics 365 Customization&Configuration

  • ITIL 4 Foundation Level

... Recognitions

  • Received the Insta Award for the Outperformer of the Quarter in Infosys.

  • Got published on the Infosys Intranet Homepage for the maximum client satisfaction rating.

Sudhanshu Gupta

Sudhanshu Gupta

IT professional with expertise in IT Services Delivery and key focus on CRM solutions and consultancy for BFSI industry. International experience of 2 years in Switzerland with main focus on Stakeholder Management, Problem Management and coordination with Cross functional teams. Collaborated with business users to maximize the value creation. Proficient in Microsoft Technology stack and ETL tools.


... Work Experience | 7 years

...Technology Analyst
...Infosys Limited
Pune & Switzerland

  • Worked with cross-functional teams and managed stakeholders to lead and deliver successful CRM implementations with utmost client satisfaction
  • Enabled the digitalization of the process of updating client meeting details by aiding the integration of a Voice-AI-Bot with the CRM application
  • Enabled the reduction in Incident Tickets by 25% through identifying the existing application issues for a Swiss Client and implementing the changes

... Senior System Engineer
... Infosys Limited
Pune

  • Enabled a major UK Insurance firm to enhance the customer engagement by migrating their CRM application from a legacy to latest version
  • Identified the root cause of the application issues, resolved them and prepared the mitigation and contingency plans for a smooth User Experience
  • Engaged & brainstormed with a Swiss bank client team for requirement elicitation and for maximing the value creation by enhancing the user experience

... Software Engineer
... Optimus Information Inc.
Noida

  • Performed the role of a Quality Analyst for an Event Management Application of a Canada-based firm and logged 20% more defects than my peers
  • Worked on both the Functional and Performance Testing using the Automation Testing tools such as Selenium and JMeter

Our Industry Partners

  • ACCENTURE
  • Adidas
  • ADITYA BIRLA GROUP
  • AMAZON
  • AXIS BANK
  • BAIN & COMPANY
  • BIG BASKET
  • BNY MELLON
  • Boeing
  • BOSCH
  • CITIBANK
  • CRISIL
  • DELHIVERY
  • Delhivery
  • Elastic Run
  • Fareportal
  • FLIPKART
  • GENPACT
  • GOLDMAN
  • GOOGLE
  • GROFERS
  • HDFC
  • HighRadius
  • HUNGERBOX
  • IBM
  • IDEA
  • IDFC
  • INFOSYS
  • SHEL
  • Upgrad
  • VMWare
  • Zinnov
  • ...
  • ADDRESS