Sales & Marketing
Result-driven Operations Manager having 8 years of expertise in the F&B Sector, E-commerce, and Business Development, including 3+ years as a Social Entrepreneur. Achieved optimal results with thoughtful planning and solution-oriented approach while driving business growth, profitability, and strategic alliances. Skilled in Digital Transformation, Supply Chain Management, and Product Management
Work Experience | 8 years
Kroods Technologies Pvt Ltd
Pan South India
- Launched 11 kitchens and grew annual revenue from 50L INR to 900 lakhs P.A INR and led senior-level collaborative meetings to monitor performance
- Engineered an automated stock monitoring system for procurement & wastage planning that lessened the wastage from 8% to 4%
- Initiated "Enable Entrepreneurs" program, a plan for budding entrepreneurs to start their kitchens, contributing to 8% of the revenue
Head: E-commerce, Loyalty & Digital Marketing
- Liaised with the Product and IT teams to launch an E-commerce solution, that enabled over 30K customers to order from 800+ SKUs
- Conceptualized and drove “Santhai” - an event that enabled 50+ farmers across India to interact directly with 5000+ customers
- Signed up 1.5L customers via membership-based loyalty program and enhanced customer experience using AI, enabling automated personalized push messages
- Established cloud kitchen that catered customized fresh and nutritious meals to schools and corporates, serving 1laks+ orders in 6 months
- Built long-term business plans, identifying market opportunities, monitored operational KPIs, launched E.commerce solutions, resulting in 10K downloads.
- Expanded to 3 branches in Chennai, achieving a turnover of 80lakhs with a CSS score of 8.5.