IT Professional with profound experience in the design and delivery of complex solutions in sales, service, marketing and customer service domains for businesses spread across multiple geographies and served industries such as manufacturing and utilities.
Work Experience | 13 years
Jio Platforms Limited
- Led a cross-functional team to implement digital transformation initiatives in the existing supply chain management scenario.
- Delivered 'My-HR', an HR grievance redressal tool for RIL employees.
- Responsible for design and maintenance of CRM Service module for Reliance Industries (Petro-Chemical Division).
Capgemini India Private Limited
- Functional lead responsible for design of CRM solutions for clients across different countries, like UK, Czech Republic, Singapore, using SAP ERP.
- Experienced all phase of implementation, including requirement gathering, configuration, functional specification, testing and post-go-live support.
- Handled roles related to project delivery, such as technical / solution lead, onshore /offshore coordinator, across various projects.
- Responsible for technical implementations for Energy & Utilities projects.
- SME for SAP CRM - SAP IS-U business suite integration within ERP landscape.
- Handled SAP implementation and support projects for clients based out of Canada, Australia and the UK.