Functional Expertise
- Technology
- Project Management
Education
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Institute of Technology & Management, Gurgaon
B.Tech (Bachelor of Technology) - Electronics & Communication Engineering
Certifications
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Lean Six Sigma Green Belt
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Certified Scrum Product Owner (CSPO)
Project Management Professional (PMP)
Professional Recognitions
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Won Star performer award for leading & managing IT projects for critical clients
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On the Spot Star Team awards for leading multiple teams in the implementation of key features.
Extra-Curricular Activities
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Worked as a placement committee member in Institute of Technology & Management, Gurgaon
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Organized various crossroads fest and quiz competitions in Institute of Technology & Management
Jatin Mehta
Project management professional with rich experience in leading both domestic & international customer-focused projects involving stakeholder management across cross-functional teams. Experienced in implementing effective Project Management strategies at local and global levels. Successfully delivered complex projects that enabled cost savings and enhanced user experience for customers.
Work Exp | 7 years
Delivery Manager
Orange Business Services
Gurgaon
Delivery ManagerOrange Business Services
Gurgaon
- Provide end-to-end ownership of all Telecom solutions and accountable for managing all functions acting in the service transition chain
- Responsible for managing service delivery projects to transition customers into managed services. Produce management dashboard & weekly reports
- Establish an Internal Project Board to manage delivery of the scope, changes to scope, and monitor the issues/risk and project budget against actuals.
Incident Manager
Orange Business Services
Gurgaon
Incident Manager
Orange Business Services
Gurgaon
- Provide technical & functional support in network security operations including Incident, Problem and Change management in 24*7 business culture.
- Working closely with Service delivery manager to identify & implement service improvement plans and ensuring internal KPI's are not affected.
- Perform Root Cause Analysis of major incidents to ensure improvement in service quality and minimize the business impact.
Service Desk Specialist
Orange Business Services
Gurgaon
Service Desk Specialist
Orange Business Services
Gurgaon
- Manage and troubleshoot Secure Network Internet Gateway environment of devices such as Checkpoint, Palo Alto Firewalls, Proxy & Routers
- Manage WAN connectivity of globally located sites connected with Orange MPLS network; troubleshoot PE to CE connectivity
- Overall support of Security operations to ensure incidents are resolved within SLA (Service level agreement)
