Functional Expertise
- Technology
- Data Analysis
- Consulting
Education
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Guru Gobind Singh Indraprastha University
B.Tech (Bachelor of Technology) - Electronics and communication
Recognitions
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Best New-comer of the Team award - Accenture.
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Insta Award(Twice) for performance - Infosys Ltd
Bhavika Mathur
Result oriented professional with 5.5+ years of experience in delivering end-to-end IT solutions and expertise in IT operations, business analysis, tech consulting, process improvement and team management
Work Experience | 6 years
Senior Analyst
Accenture Solutions
Gurgaon
Senior AnalystAccenture Solutions
Gurgaon
- Identified, prioritized and implemented automation opportunities in tasks carried out by the App Maintenance team leading to 15% headcount reduction
- Reduced 25% man-hours of customer support team by performing trend analysis to identify opportunities for improvement in client's e-com website
- Led the team responsible for handling prod deployment and Release Management for the client’s website, to enhance the website performance
Technology Analyst
Infosys Ltd
Gurgaon
Technology Analyst
Infosys Ltd
Gurgaon
- Collaborated with business stakeholders in translating functional requirements to technical specifications
- Led a Scrum team of 8 members, to implement client's requirements in Agile delivery and drove daily stand-up meetings to ensure smooth delivery
- Performed Market Research to prepare design of chatbot for client’s website and coordinated with third-party to create a prototype of the same
Senior Software Engineer
Infosys Ltd
Gurgaon
Senior Software Engineer
Infosys Ltd
Gurgaon
- Ideated, designed and implemented Customer Service Ticketing tool for client's website,to improve customer experience,leading to 35% head count saving
- Led the L1 application support team responsible for monitoring and handling customer issues and prevented customer escalation
