Bhavika Mathur

... Functional Expertise

  • Technology
  • Data Analysis
  • Consulting

... Education

  • Guru Gobind Singh Indraprastha University

    B.Tech (Bachelor of Technology) - Electronics and communication

... Recognitions

  • Best New-comer of the Team award - Accenture.

  • Insta Award(Twice) for performance - Infosys Ltd

Bhavika Mathur

Bhavika Mathur

Result oriented professional with 5.5+ years of experience in delivering end-to-end IT solutions and expertise in IT operations, business analysis, tech consulting, process improvement and team management


... Work Experience | 6 years

...Senior Analyst
...Accenture Solutions
Gurgaon

  • Identified, prioritized and implemented automation opportunities in tasks carried out by the App Maintenance team leading to 15% headcount reduction
  • Reduced 25% man-hours of customer support team by performing trend analysis to identify opportunities for improvement in client's e-com website
  • Led the team responsible for handling prod deployment and Release Management for the client’s website, to enhance the website performance

... Technology Analyst
... Infosys Ltd
Gurgaon

  • Collaborated with business stakeholders in translating functional requirements to technical specifications
  • Led a Scrum team of 8 members, to implement client's requirements in Agile delivery and drove daily stand-up meetings to ensure smooth delivery
  • Performed Market Research to prepare design of chatbot for client’s website and coordinated with third-party to create a prototype of the same

... Senior Software Engineer
... Infosys Ltd
Gurgaon

  • Ideated, designed and implemented Customer Service Ticketing tool for client's website,to improve customer experience,leading to 35% head count saving
  • Led the L1 application support team responsible for monitoring and handling customer issues and prevented customer escalation

Our Industry Partners

  • ACCENTURE
  • Adidas
  • ADITYA BIRLA GROUP
  • AMAZON
  • AXIS BANK
  • BAIN & COMPANY
  • BIG BASKET
  • BNY MELLON
  • Boeing
  • BOSCH
  • CITIBANK
  • CRISIL
  • DELHIVERY
  • Delhivery
  • Elastic Run
  • Fareportal
  • FLIPKART
  • GENPACT
  • GOLDMAN
  • GOOGLE
  • GROFERS
  • HDFC
  • HighRadius
  • HUNGERBOX
  • IBM
  • IDEA
  • IDFC
  • INFOSYS
  • SHEL
  • Upgrad
  • VMWare
  • Zinnov
  • ...
  • ADDRESS